This Privacy Policy explains how fofa, the trade name of Janiques Alencastro LLC ("fofa", "we", "us"), collects, uses and protects your information when you visit our website, place an order, join our waitlist or message us. If you have questions, contact us at hello@eatfofa.com.
1. What we collect
Information you give us
- Contact details: your name, mobile number and email address.
- Order details: what you order, the drop, pickup or delivery choice, delivery address and ZIP code, and any gift note.
- Your preferences: whether you want order updates by text or WhatsApp, and whether you opted in to drop announcements.
- Messages: what you send us by text, WhatsApp, Instagram, Facebook or email.
Payment information
Payments are processed by Stripe. Your card number goes directly to Stripe; we never see or store it. We receive only a confirmation, the amount and limited details such as the card brand and last four digits.
Information collected automatically
When you visit our website, we and our service providers may collect basic technical data, such as your browser type, device, pages viewed and the website that sent you to us, using cookies and similar tools.
2. How we use it
- To take, confirm and prepare your order, and to arrange pickup or delivery.
- To send you messages about your order: confirmation, reminders, pickup or delivery details and a short follow-up.
- To send you drop announcements, only if you opted in.
- To answer your questions and help with any issue with your order.
- To understand what our customers like and improve our products and website.
- To keep records and comply with our legal, tax and food safety obligations.
3. Text messages (SMS) and WhatsApp
If you check the box to receive messages, we send texts or WhatsApp messages about your order. If you also check the optional box for drop announcements, we text you when a new drop opens (about one message a week). Message frequency varies. Message and data rates may apply.
You can stop at any time: reply STOP to any text to unsubscribe, or HELP for help. You can also email us at hello@eatfofa.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All the sharing described in section 4 excludes text messaging originator opt-in data and consent.
See the SMS section of our Terms for the full messaging terms.
4. Who we share it with
We do not sell your personal information. We share it only with service providers that help us run fofa, and only as needed for them to do that work for us:
- GoHighLevel / LeadConnector: our customer management, website and messaging platform.
- Stripe: payment processing.
- Meta (WhatsApp, Instagram, Facebook): when you message us or choose WhatsApp updates.
- Email and website hosting providers: to send receipts and keep our website running.
We may also disclose information when required by law, to protect our rights or our customers' safety, or as part of a sale or reorganization of our business. In every case, the commitment in the box in section 3 still applies: text messaging opt-in data and consent are never shared.
5. Cookies
Our website uses cookies that are needed for it to work (for example, to keep your order form while you fill it in) and cookies that help us understand visits. You can block or delete cookies in your browser settings; some parts of the site may not work without them.
6. How long we keep it
We keep order and payment records for as long as required for tax and accounting purposes, and contact details for as long as you are a customer or on our waitlist. If you ask us to delete your information, we will do so unless we need to keep it to meet a legal obligation.
7. Your choices
- Texts: reply STOP at any time.
- Access, correction or deletion: email us and we will respond within a reasonable time.
- Reposts: we only repost your photos or videos with your permission, and you can ask us to remove them at any time.
8. Security
We use reputable service providers and limit access to your information to the people who need it to fulfill your order. No system is completely secure, but we take reasonable steps to protect your information.
9. Children
Our website and messages are not directed to children under 13, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.
10. Changes and contact
We may update this policy from time to time. The date at the top shows the latest version. If a change is significant, we will let you know on our website.
Janiques Alencastro LLC d/b/a Fofa
Winter Garden, FL 34787
hello@eatfofa.com