fofa.

terms

Effective November 14, 2026 · Last updated November 14, 2026

These Terms apply when you use the fofa website, place an order or receive messages from us. fofa is the trade name of Janiques Alencastro LLC, a Florida limited liability company based in Winter Garden, FL 34787 ("fofa", "we", "us"). By placing an order, you agree to these Terms and to our Privacy Policy.

1. How drops work

  • We sell in weekly pre-order "drops" with a limited number of slices. Each drop's dates, quantities and menu are shown on the order page.
  • Orders close at the time shown on the order page (usually Wednesday at 8pm Eastern) or when the drop sells out, whichever comes first.
  • Your order is confirmed only after your payment goes through. You will receive a confirmation by email and, if you opted in, by text or WhatsApp.
  • If we can't fulfill an order (for example, an ingredient or equipment problem), we will tell you as soon as possible and refund you in full.

2. Prices and payment

  • Prices are in US dollars and shown on the order page. Local delivery has an extra fee, shown at checkout. Applicable taxes are added as required by law.
  • Payment is due in full when you order and is processed securely by Stripe.

3. Pickup and delivery

  • Pickup: in Winter Garden, FL, during the window shown for your drop (usually Saturday, 10am–1pm). The exact address is in your confirmation.
  • Local delivery: available only in the areas listed at checkout (currently Horizon West and Windermere), during the delivery window shown (usually Saturday, 2–5pm). Please make sure your address and phone number are correct and that someone can receive the order.
  • If you can't make it, message us before your window and we'll do our best to help, for example by letting someone else pick it up for you.
  • Because our cakes are perishable, orders not picked up during the pickup window, or that can't be delivered because of a wrong address or no one there to receive them, are not refundable.

4. Cancellations and refunds

  • Before orders close: you can cancel for a full refund. Just reply to your confirmation or email us.
  • After orders close: we start buying ingredients and baking for your order, so cancellations are not refundable.
  • Something wrong with your order? Contact us within 24 hours of pickup or delivery with a photo, and we'll make it right with a replacement in a future drop or a refund.
  • Refunds go back to the original payment method and may take a few business days to appear.

5. Food safety and allergens

Contains: milk, eggs, wheat and soy. Our kitchen may also handle other allergens, so we cannot guarantee that any product is free of traces. If you have a severe allergy, please contact us before ordering.

  • fofa is made fresh for each drop, and every order is labeled with the date it was packed. It is best enjoyed soon after pickup.
  • Once you pick up or receive your order, handling is your responsibility.

6. Product photos

Photos on our website and social media are for illustration. Every fofa is handmade and served as a square slice in a clear pot (or in a box or pan for larger orders), so the size, shape and look of your order may differ from the photos.

7. SMS terms

By checking the SMS box on our website, you agree to receive text messages from fofa about your order (confirmation, pickup or delivery reminders and a follow-up) and, if you opt in separately, announcements about upcoming drops.

  • Who can sign up: you must be at least 18 years old to opt in to fofa text messages.
  • Message types: transactional messages about your order and, only if you opt in, promotional messages announcing new drops.
  • Frequency: message frequency varies. Order messages: up to 4 per order. Drop announcements: about 1 per week.
  • Cost: message and data rates may apply.
  • Stop: reply STOP to any message to unsubscribe. You'll get one final message confirming it.
  • Help: reply HELP for help, or email hello@eatfofa.com.
  • Consent to receive drop announcements is not a condition of purchase.
  • Carriers are not liable for delayed or undelivered messages.
  • Your information is handled as described in our Privacy Policy. Text messaging opt-in data and consent are never shared with third parties.

8. Reposts and your content

We love seeing your fofa. If you tag @eat.fofa, we will ask for your permission before reposting your photo or video, and you can ask us to remove it at any time. The fofa name, logo, photos and website content belong to us and can't be used without our permission.

9. Liability

To the extent allowed by law, our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential damages, or for problems caused by improper handling after pickup or delivery.

Nothing in these Terms limits any rights you have under applicable consumer protection law.

10. Governing law, changes and contact

These Terms are governed by the laws of the State of Florida. Any dispute will be handled in the courts of Orange County, Florida.

We may update these Terms from time to time. The date at the top shows the latest version, and the Terms in effect when you place an order apply to that order.

Janiques Alencastro LLC d/b/a Fofa
Winter Garden, FL 34787
hello@eatfofa.com